CONNECT
Q: How to connect the arcade with my smart phone?
A: On the Arcade, you will find a switch on the scoreboard. Please switch to Bluetooth mode and you will see the Bluetooth sign shown on the machine. Then open the Bluetooth in smart phone, enter into the Hoop Shot Online App. The App will connect with scoreboard automatically.
BLUETOOTH CONNECTED
Q: How to make sure the Bluetooth connected successfully?
A: If it didn’t connect successfully, the Bluetooth sign in the scoreboard will keep flashing. If connect successfully, the Bluetooth sign will keep on.
BLUETOOTH CONNECTED
Q: Can not connect to Bluetooth? What if?
A: Please check if you switch the arcade to Bluetooth mode. Please make sure the Bluetooth function on your smart phone or tablet is turned on and the internet is connected well.
MULTI PLAY
Q: Can’t create room or join room?
A: Please make sure the internet is connected. Please log out the App and re-log in to create room or join room
SCORE
Q: When we play online, we can’t get the others’ score in the right side on the scoreboard. But Apps displays the others’ score.
A: Please make sure the internet is connected well.
SCORE
Q: The actual score didn’t match the score in the scoreboard or APPs
A: Please make sure the internet is connected well.
APP
Q: App can not be started?
A: Please make sure your smart phone or tablet is connected to Internet.
REGISTER
Q: Can’t register an account? What if?
A: Please make sure you fill in all personal information and enter the serial no. correctly. Please kindly note the upper letter and lower latter. If still can’t, please contact us.
LOGIN
Q: What if you forget the password?
A: If you register via Facebook or Twitter, please contact them. If you register by filling your personal information, please email us at service@trigreatusa.com
TWITTER
Q: You can’t login via Twitter? What if?
A: Please make sure that you already installed the Twitter App in your smart phone. You need to login in the Twitter first and send tweet, so the App will recognize your Twitter. Lastly, please login via Twitter.
MULTI PLAY
Q: How many players can play in the same room?
A: Multi Players allow you to create or join a room. Two or more person but not more than 5 persons can play in the same room.
MULTI PLAY
Q: When two or more person but not more than 5 persons are ready in the room, but can’t be started?
A: Only the created room person can start the game.
RANKING
Q: How many records can I see on the world ranking list?
A: You can view the top 200.
APP
Q: The Bluetooth, scores in the scoreboard disconnected, or scoreboard don’t count the scores, but App works well. Why?
A: Please restart the scoreboard. Or please re-install the batteries and make sure it had been installed tightly.